Account Manager
& Growth Strategist
Creative Advertising and Media Buying Agency
Full Time - Remote
Who is Grip?
We believe Advertising should never suck. It should entertain, educate and make you want to share it.
Our reputation for world-class creative and outstanding customer service is why many of the best known marketers only trust us to create and run their advertising.
We’ve got a waitlist of clients and we’re growing so fast we need the help of an experienced Account Manager & Growth Strategist to help develop outstanding relationships and strategize clients' meteoric growth with us.
We know we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and creative solutions because it’s in our DNA. We push limits and reward great ideas.
We are hiring an Account Manager & Growth Strategist who wants to make a long term impact and find their happily-ever-after home.
Are you ready to work alongside a world class team and be rewarded for your greatness?
The Role
- Full-time / Remote
- As Account Manager & Growth Strategist, you are the primary point of contact for clients, strategically steering the ship for each of their advertising projects.
- ‘Outstanding client relationships’ is our #1 priority at Grip. That means developing the relationships you’re in charge of to ensure those clients are over the moon.
- Through your strategic guidance, the profitable ad spend per account grows to its optimal, max monthly spend, and clients under your management introduce other client prospects due to the outstanding experience and results they achieve.
- You have a sixth sense for client needs and it’s deep within your nature to provide world class service, exceeding what anyone else in the industry would consider and far beyond what the client would naturally expect.
- You will also bring your extensive direct-response marketing knowledge by coordinating a team of media buyers, copywriters, creatives and data analysts to deliver campaigns and insight that drive behemothic growth and leave other agencies in the dust.
3 Best Things About The Role
and What You’ll Love About Us:
Culture and Environment
The best culture-first team work environment you have ever experienced.
Autonomy and Freedom
Design your day. Unlimited paid time off and flexible work from anywhere policy.
Uncapped Earning Opportunity
In addition to base salary, you will earn with incentives for demonstrable value to the company
Please only apply after your have thoroughly read all of the essential requirements.
The Responsibilities & The Impact You'll Have
Project Management
- Anticipate client campaign needs, and take action to address them before they even ask.
- Be 100% in touch with the numbers throughout each client’s ad account and sales funnel(s) at all times.
- Review and sense check daily performance reports as submitted by the media buyers on a daily basis.
- Identify strategic opportunity to increase profitable spend month over month with your extensive direct response marketing and media buying knowledge.
- Manage a Project Backlog for each client which identifies the top 3 priorities for both Client and Agency each week, ensuring client and team are laser focused on the next needle driving move.
- Manage Communication both with the internal team and Clients ensuring 100%, crystal clear alignment.
- Adherence and enforcement of internal and external communication policies and Service Level Agreements. (notifications must be turned on including in Slack Threads) and response to clients prompt within 2 hours during ‘office hours’ and 24 hours for emergencies over the weekend.
- Inbox Zero (Both Slack and Email) 3 times a day. First thing after the AM focus meeting, Middle of Day and 1hr before logging off to allow for scheduling and tidy up to plan tomorrow today.
- Build and maintain effective and productive routines for daily, weekly and other cadence related tasks. Time Allocation mastery.
- Project management - the conductor to the symphony of continually evolving client projects, constantly orchestrating campaign masterpieces and supporting our internal team to excel in their expertise and deliver ground-breaking results
- Client Liaison - the first point of contact for clients, taking their requests and developing them rapidly into actionable strategies with the internal Grip team. Your communication is world class, timely and professional
- Reporting - maintenance of real-time client reporting dashboards which are the bedrock to how our clients see the amazing results we drive. Leading efficient weekly client calls to communicate ‘wins’ and ‘work-ons’ for the week to delight our clients and drive their campaigns skywards
- Campaign Strategy - using your extensive direct response marketing background combined with world-class creativity you will bring together multi-channel advertising campaigns that work together in perfect harmony.
- Big Picture Focus - Understanding how campaigns work in harmony to bring new Top of Funnel traffic, nurture, and convert ever colder leads as campaigns scale to $1M per month in spend and beyond.
- Expert level understanding and interpretation of ‘funnel math’ in order to identify true constraints in campaigns and implement strategies to directly resolve, whether that be internal projects, or by briefing out projects to the client.
- Internal Development - alongside our leadership team you’re constantly working to develop cutting edge, faster, more effective and more profitable ways of serving our clients and organizing our internal teams.
- Team Leader - As a senior member of the team you actively participate in daily team huddles and weekly client calls providing guidance and mentorship where appropriate.
- Helping to scale - we’re growing and scaling. That at times brings challenges in demands and future pacing. You will play a pivotal role in helping this to happen at pace.
In summary, as Account Manager you will be responsible for stewarding our high level client accounts to ever greater levels of profitable scale while maintaining rock-solid rapport and lifelong client relationships.
The Required Experience, Skills, Abilities & Attributes You'll Bring
- 5+ years of experience and a varied track record in digital advertising and direct response marketing.
- Proven leadership skills having experience managing and motivating teams
- A deep and comprehensive understanding of direct response marketing strategies and 'Funnel Math'
- Comprehensive understanding of the Facebook, Google and TikTok Advertising platforms, advertising KPI terminology and benchmarks for various industries
- A great eye for offers and how successful ad campaigns plug together at a high level
- Strong persuasive copywriting skills - you’re able to copy-chief for media buyers and help brainstorm ad angles and hooks
- Best in class in project management skills using software like ClickUp to ensure delivery prompt and nothing gets missed
- Crystal clear, high E.Q. communication skills. Ability to persuade and influence in order to drive effective campaign strategy decision sign-off and accountability.
Behaviours
- A natural overachiever, you take pride in delivering results far beyond what people expect of you
- A curious problem solver - you lean in to challenges with curiosity with an attitude of ‘there’s always a path forward, and I’m excited to find out what it is in this situation’
- Highly logical, you assess data carefully, challenge your own assumptions constructively, and hold ‘the truth’ above anyone’s opinion including your own.
- Friendly, yet assertive - people feel like they’ve known you their whole life as soon as they meet you, and you know how to help people get the most out of themselves and get the job done.
- You overdeliver - clients constantly find themselves boasting to their friends “Wow, I did not expect that!”
- 3D Thinking - you’re able to think around corners, bring together abstract ideas and develop new strategies.
- A positive thinker - an enthusiastic, ‘can-do’ attitude, naturally driven by finding solutions to challenges.
- Motivator - your enthusiasm is infectious to everyone around you.
- Highly methodical and detail oriented - When you find a solution, you turn it into a process or project that anyone else can follow.
- Lazer sharp initiative and eagerness to blast through problems and challenges
- Motivated by clients’ happiness, success and constantly improved campaign results
- Anticipate emerging and current campaign requirements and deliver solutions by understanding the client’s objectives and pain points
The Results Of Your Work
- Client Accounts are growing evidenced by monthly ad spend increasing by minimum 10-20% per month until optimal, max spend threshold is reached and maintained, all while key KPIs remain within target.
- Team and clients are always 100% crystal clear on the immediate next, most needle driving steps in each account.
- Team and clients are held accountable for their responsibilities and rank ordered priorities.
- The CEO and senior leadership team can see, at a glance, exactly how every client account is progressing. KPIs, next steps, constraints and projects.
- Outstanding relationships maintained with clients evidenced by long standing relationships, continual high standards of feedback and new client lead introductions being elicited from existing clients.
- Consistent Net Promoter Score of 8+ (Target is 9+).
- Anticipate and promote the pathway for new business referrals both via the clients you are responsible for and potential clients (one new client interview per month scheduled and attended by a referred lead as a result of client referral or professional introduction to the Sales team).
- Unstealable clients - they have such an amazing experience with Grip that they never want to leave.
- A happy team who are able to spread their wings and excel in their craft without being bogged down by project management or high-level strategy.
Rewards
- Highly Competitive, Uncapped, Performance Based Compensation
- The best work environment and team culture you have ever experienced
- Flexible schedule - work from where you want, when you want, you are responsible for your own time off by arranging cover
- Regular incentives for great client feedback, teamwork and helping to upscale the company
- Uncapped opportunity to earn above base with incentives for demonstrable value to the company
- Grip is committed to helping all team players develop and grow. This role provides the opportunity for advancement and to progress.
Grip's Core Values
Excellence
A standard of excellence breeds
excellent results.
That’s why excellence is visible in everything we do, especially in the details others might deem trivial. We take great pride in our work and in each other.
Over Deliver
We believe it’s enjoyable to create
'Wow's for people.
We’re constantly developing better ways to provide jaw-dropping value to our clients and fellow team players.
Agility
We dynamically out-think problems
and sprint ahead of challenges.
By only allowing expert-level thinkers onto the Grip team we remain agile and adaptable. We strategically deploy tactics to conquer any advertising challenge with military precision.
Never In The Dark
We value the benefits of crystal-clear,
regular communication.
Everything’s easier when everyone’s on the same page. We believe clients deserve to know what’s going on at all times and we produce better outcomes when we become an extension of their team.
Move The Needle
We focus on tasks that make tangible progress for our clients, always.
Our days are potently effective as we plan every day with outcome-focused tasks.
Everything we do is carefully planned to have the biggest output with optimal effort.
Life at Grip
(Doesn't Feel Much Like Work)
Grip Culture
What It Takes
The Grip team only has A-players. We have a standard of excellence we hold ourselves and eachother to. We have fun and get the job done. We share a rare combination of creativity and ruthless effectivity. We are obsessively focused on creating world class results for our clients and leaving our competitors in the dust.
Our Culture
Want to work in a place where you feel appreciated? Where you spend the whole weekend looking forward to Monday mornings instead of dreading them? Where you're supported by everyone around you to be the best version of yourself and rewarded for expressing the truest version of yourself? That image you have in your head right now... that's working at Grip.
What We Believe
We believe in excellence, because why would you settle for anything less? We believe overdelivering is thoroughly fulfilling. We believe ads shouldn’t feel like ads. We believe creativity opens up the hearts and minds of millions and makes life worth living. We believe in supporting our team and our clients to level up and change the world.
Ready To Join Us?
Get back to our Hiring team letting them know you're interested, and we'll move you through to the next stage in the application!
Contact:
[email protected]
Grip Perks
Work Anywhere
Be a part of the team from anywhere in the world. We believe you deserve to live the life you always dreamed of.
Grow
With Us
We invest in your knowledge and professional development. We want you to succeed and be happy.
Generous Rewards
Grip offers an industry leading pay based on individual work experience and your work location.
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All rights reserved.