The Role
As Operations Manager at Grip, you’re in charge of making sure our organisation operates like a well oiled machine.
From keeping client and team onboarding moving along swiftly to staying on top of projects to making sure everything happens on time and to the maximum possible quality.
You are so well organised clients and team members alike have to double take at how quickly and easily things happen following the systems, processes and automations you put in place.
You have a sixth sense for client and team needs and it’s deep within your nature to find ways of doing things that are easier and faster whilst producing better quality outcomes for everyone involved.
Responsibilities
- Design and implementation of SOPs and processes to help our business run faster, smoother and more efficiently.
- Process Mapping.
- Oversee daily operations of the company and ensuring things run smoothly and nothing falls through the cracks.
- Organization and upkeep of ClickUp project management boards ensuring deadlines are met and clarity is maintained.
- Timely onboarding of new clients and team members.
- Tracking and dash-boarding of team productivity & performance.
- Helping team to be more productive. Establishing policies that promote company culture and vision.
Behaviours
- A natural overachiever, you take pride in delivering results far beyond what people expect of you
- Friendly, yet assertive - people feel like they’ve known you their whole life as soon as they meet you but you know how help people get the most out of themselves and get the job done
- You overdeliver - clients constantly find themselves boasting to their friends “Wow, I did not expect that!”
- 3D Thinking - you’re able to think around corners, bring together abstract ideas and develop new strategies
- A positive thinker - an enthusiastic, ‘can-do’ attitude, naturally driven by finding solutions to challenges
- Motivator - your enthusiasm is infectious to everyone around you
- Highly methodical and detail oriented - When you find a solution, you turn it into a process that anyone else can follow
- Lazer sharp initiative and eagerness to blast through problems and challenges
- Motivated by clients’ happiness, success and constantly improved campaign results
- Anticipate emerging and current campaign requirements and deliver solutions by understanding the client’s objectives and pain points
Rewards
- Highly Competitive depending on experience.
- Work from where you want, when you want.
- Regular, uncapped incentives for great client feedback, teamwork and helping to upscale the company.
I'm Glad You Asked...
We're the digital advertising agency passionate about creating ads that don't feel like ads.
Ads That Don't Suck.
Aside from leveraging humour, psychographics and creativity to make attention grabbing masterpieces that turn strangers into customers, our framework for strategic advertising is unparalleled in the industry.
With a world-class creative team in-house and media buyers otherwise unavailable to the marketplace, we're able to scale campaigns far beyond what other agencies would perceive to be limitations.
We value high value over high volume. We only work with market leaders meaning we can dedicate all of our skills and expertise to crafting comprehensive, multi-channel campaigns and develop deep, lifetime relationships with the best clients in the world.
Why You Want To Work With Us
In short, because we're cool as heck.
We appreciate creativity, and nurture our team to become the best versions of their personal and professional selves.
At Grip, we believe in having fun but getting stuff done. In working fast but never rushing. We believe in curating a culture that encourages creativity and outside-the-box thinking.
We enable everyone to work remotely from wherever they are in the world meaning we can hire the best talent, and create the lives we want to live freely.
By joining our team, you’re helping us set a new standard in the digital advertising industry – every single thing you do on our team contributes to that mission.
Grip Culture
What It Takes
The Grip team only has A-players. We have a standard of excellence we hold ourselves and eachother to. We have fun and get the job done. We share a rare combination of creativity and ruthless effectivity. We are obsessively focused on creating world class results for our clients and leaving our competitors in the dust.
Our Culture
Want to work in a place where you feel appreciated? Where you spend the whole weekend looking forward to Monday mornings instead of dreading them? Where you're supported by everyone around you to be the best version of yourself and rewarded for expressing the truest version of yourself? That image you have in your head right now... that's working at Grip.
What We Believe
We believe in excellence, because why would you settle for anything less? We believe overdelivering is thoroughly fulfilling. We believe ads shouldn’t feel like ads. We believe creativity opens up the hearts and minds of millions and makes life worth living. We believe in supporting our team and our clients to level up and change the world.
Life at Grip
(Doesn't Feel Much Like Work)
Grip Perks
Work Anywhere
Be a part of the team from anywhere in the world. We believe you deserve to live the life you always dreamed of.
Grow With Us
We invest in your knowledge and professional development. We want you to succeed and be happy.
Competitive Pay
Grip offers an industry leading salary based on individual work experience and your work location.