Who is Grip?
We believe Advertising should never suck. It should entertain, educate and make you want to share it.
Our reputation for world-class creative and outstanding customer service is why many of the best known marketers only trust us to create and run their advertising.
We’ve got a waitlist of clients and we’re growing so fast we need the help of an experienced Operations Manager to help accelerate our pace of execution.
We know we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and creative solutions because it’s in our DNA. We push limits and reward great ideas.
We are hiring an Operations Manager who wants to make a long term impact and find their happily-ever-after home.
Are you ready to work alongside a world class team and be rewarded for your greatness?
The Role
- Full-time / Remote
- As the Operations Manager at Grip, you’ll be the right hand to our visionary CEO. You will ensure the smooth functioning of the agency’s day-to-day operations and processes.
- You will be responsible for managing resources, optimizing workflows, and overseeing project delivery timeframes.
- The Operations Manager will play a key leadership role, helping set the strategic direction for our team-oriented culture and ensuring we continue to exceed our client's expectations.
- Your focus will be to better systemize and organise the business to support our continued growth and accelerate the realization of the strategic business plan.
- This role provides the opportunity to progress into a COO role in the longer term when you have proven yourself in this operations leadership role.
- This position is essential in the day-to-day running of Grip and you must work well in a team-based, fast paced, detail-oriented environment.
- The right person will thrive in ambiguous environments, have experience and success with building, growing, and leading high performing teams, and is focused on defining new processes and ways of operating, and will be able to interface with senior leaders.
- In this role, you will oversee the building and maintenance of excellent operational processes (Process Maps, SOPs, Automations) lead strategic initiatives, help develop best practices from both a creative and technical perspective and support the growth of Grip. This is a dynamic role.
- You’ll need to be willing to both roll up your sleeves, and lead high profile, complex initiatives at the same time.
3 Best Things About The Role
and What You’ll Love About Us:
Culture and Environment
The best culture-first team work environment you have ever experienced.
Autonomy and freedom
Design your day. Unlimited paid time off and flexible work from anywhere policy.
Uncapped Earning Opportunity
In addition to base salary, you will earn with incentives for demonstrable value to the company
Please only apply after your have thoroughly read all the essential requirements for this role.
The Responsibilities & The Impact You'll have
Project Management
- You will proactively monitor and manage our ClickUp workspace.
- Ensuring that projects are delivered on time and meet quality, cost, delivery and morale KPI metrics. This includes monitoring project progress, tracking milestones and deadlines, and identifying and mitigating potential roadblocks or delays by liaising with team members.
- Ensure the timely and effective onboarding of new clients.
- Ensure successful handoffs from Sales Team to Account Managers, Creative Team and Media Buyers, including comprehensive knowledge transfer, project team onboarding, systems connectivity, preparation and delivery of successful Project Kickoff.
- Confirm scope of work with all stakeholders and ensure the project is assigned correctly inside ClickUp.
Process Optimization
- You will be responsible for optimizing the agency's processes to improve efficiency and productivity. This includes identifying areas for improvement, developing and implementing new tools, processes and procedures that scale the efficiency of the team.
- You will define opportunities and drive priorities to enhance and through new tools and internal processes.
- Architect our digital processes within ClickUp using advanced native automation features and further automate our company wide processes using Make (formerly Integromat)
- Audit all software systems, platforms, and processes to identify potential redundancies, efficiencies, secure access, and optimal user flows.
- Lead retroactive analysis on project sprints to diagnose operational challenges and provide strategic solutions for efficiencies.
- You will focus on removing friction for our client-partners and our internal team.
Resource Planning and Management
- Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness will be evaluated; identify opportunities for improvement.
- Monitor and track accurate time allocation for billable hours against forecast and agreed scopes of work. Make recommendations for improvement or adjustments in resourcing, processes, and/or timing to improve future productivity. Provide CFO and CEO with monthly and quarterly utilization reports.
- Forecast and manage agency resourcing needs on a weekly, monthly, quarterly basis. De-conflict and develop contingency plans to enable project teams to operate smoothly in immediate, near, and long term
- Partner with Account Managers and CEO in developing scopes of work to ensure clarity in deliverables, timeline development, resource allocations and capacity forecasting
- Contribute to the overall short- and long-range planning process and in the establishment and assessment of the organization's annual operating budget.
Team Management
- Ensure compliance with internal policies and guidelines that give our team a clear path to work better - together.
- Ensure that the team is motivated and inspired by the higher level of organisation and proud of their accomplishments.
Identify capacity constraints and opportunities to improve overall agency efficiency - Hold each Team Player accountable for adherence to managing tasks in ClickUp.
- Actively participate in hiring, onboarding, and training new team members while building a culture of feedback and accountability and leading the performance management process for your team, including levelling up team output
- Onboarding new team members to agency systems and processes in partnership with CEO, ensuring adoption and adherence to Grip's best practices, including tools, software platforms, and systems, providing ongoing training and support, and facilitating team collaboration and communication.
- Inculcate a culture of continuous improvement (Kaizen) to ensure that the quality of work is consistently best-in-class in terms of design, content, speed, performance.
- Be your team's biggest fan.
Client Communication
- You may also be responsible for communicating with clients during the scope development phase, in partnership with Account Managers, to ensure comprehensive understanding of resourcing requirements, timing, and deliverables are clearly aligned and agreed with both client and agency.
In summary, as the Operations Manager you will play a critical role in managing the day-to-day operations of Grip, ensuring that projects are delivered on time and within budget, and optimizing processes and workflows to improve efficiency and productivity.
The Required Experience, Skills, Abilities & Attributes You'll Bring
- Must have 3+ years Experience in Operations Management and Project Management
- Supported or caused the growth of a business above 300k a month in gross revenue.
- Excellent business and financial acumen coupled with strong analytical and organizational skills.
- You anticipate emerging and current operational requirements and deliver solutions through a deep, internalised understanding the business’ strategic objectives and mission
- Demonstrate the ability to clearly articulate ideas and feedback in a constructive way.
- A natural leader with a demonstrated track record in driving superior performance and leading change through motivating, developing and building effective teams.
- Proven management and interpersonal skills and ability to clarify or resolve discrepancies.
- Ability to articulate confidently and in a compelling manner that positively influences others to take action
- Effective time management skills and a demonstrated ability to organize and manage multiple projects simultaneously, keeping them on-track using problem-solving/resolution skills and a team focus.
- Advanced level proficiency and experience with platforms like ClickUp, Make (Integromat), Zapier, Miro, Google stack, Slack, Zoom and data visualization/dashboarding tools.
Skilled in creating and overseeing Process Mapping that adheres to international standard BPMN. - Creation of standard SOP structure and leadership of the team in creation of departmental SOPs
- Organized and methodical with meticulous attention to detail and when you find a solution, you turn it into a process that anyone else can easily follow.
- You have a willingness to 'roll up your sleeves' to do whatever it takes to get the job done: You'll need to be customer-centric in your approach and across detailed operational metrics.
- Communicate like a pro by expressing oneself clearly and concisely in written and oral communications in English. This includes meeting facilitation and presentations where you must be effective at translating technical ideas to non-technical professionals and vice versa.
- You will demonstrate the ability to build effective long-term relationships across all levels of the organisation and with external stakeholders.
- You take pride in delivering results far beyond what people expect of you.
- You have the ability to work independently and cooperatively in a diverse group.
- Analytically minded with the ability to assess project performance and financial viability.
- Experienced with managing projects and teams using Gantt charts.
- Ability to use data to frame business questions, translate business needs into strategies, and implement tactics and process improvements
- Lead coordination and integration of efforts among Marketing, Sales, Delivery, Operations, and
- Finance divisions to produce smoother workflow and more cost-effective business processes.
- Proactive individual who is full of grit and relentless resolve. You love to find solutions to problems rather than avoiding them, no matter the scenario.
- You're naturally curious, you seek to understand and show empathy. Have an insatiable thirst for learning and knowledge combined with a bias for action. You're able to convert thought into execution quickly.
- Demonstrate active listening skills and your ability to apply learnings over time
- Recognize recurrent or potential issues and problems, and know when to escalate, pull in a subject matter expert and propose solutions
- Experienced with auditing, developing, and/or implementing best practices and process consistency across operational procedures.
- Motivated by clients’ happiness, success and constantly improved customer service and campaign results.
Ideal But Not Essential
- PMP certification a plus
- Managing P&L and financial analysis reporting
- Experience within an agency environment. Ideally in digital marketing
- Strong understanding of the digital advertising ecosystem
- Experience with Xero, PandaDoc and Time Doctor.
Rewards
- Highly Competitive base pay depending on experience
- The best work environment and team culture you have ever experienced
- Unlimited paid time off and flexible work from where you want, whenever you want.
- Uncapped opportunity to earn above base with incentives for demonstrable value to the company
- Grip is committed to helping all team players develop and grow. This role provides the opportunity for advancement and to progress into a COO role in the longer term when you have proven yourself in this operations leadership role.
Grip's Core Values
Excellence
A standard of excellence breeds
excellent results.
That’s why excellence is visible in everything we do, especially in the details others might deem trivial. We take great pride in our work and in each other.
Over Deliver
We believe it’s enjoyable to create
'Wow's for people.
We’re constantly developing better ways to provide jaw-dropping value to our clients and fellow team players.
Agility
We dynamically out-think problems
and sprint ahead of challenges.
By only allowing expert-level thinkers onto the Grip team we remain agile and adaptable. We strategically deploy tactics to conquer any advertising challenge with military precision.
Never In The Dark
We value the benefits of crystal-clear,
regular communication.
Everything’s easier when everyone’s on the same page. We believe clients deserve to know what’s going on at all times and we produce better outcomes when we become an extension of their team.
Move The Needle
We focus on tasks that make tangible progress for our clients, always.
Our days are potently effective as we plan every day with outcome-focused tasks.
Everything we do is carefully planned to have the biggest output with optimal effort.
Life at Grip
(Doesn't Feel Much Like Work)
Grip Culture
What It Takes
The Grip team only has A-players. We have a standard of excellence we hold ourselves and eachother to. We have fun and get the job done. We share a rare combination of creativity and ruthless effectivity. We are obsessively focused on creating world class results for our clients and leaving our competitors in the dust.
Our Culture
Want to work in a place where you feel appreciated? Where you spend the whole weekend looking forward to Monday mornings instead of dreading them? Where you're supported by everyone around you to be the best version of yourself and rewarded for expressing the truest version of yourself? That image you have in your head right now... that's working at Grip.
What We Believe
We believe in excellence, because why would you settle for anything less? We believe overdelivering is thoroughly fulfilling. We believe ads shouldn’t feel like ads. We believe creativity opens up the hearts and minds of millions and makes life worth living. We believe in supporting our team and our clients to level up and change the world.
Only successful applicants will be contacted for an interview.
Grip Perks
Work Anywhere
Be a part of the team from anywhere in the world. We believe you deserve to live the life you always dreamed of.
Grow With Us
We invest in your knowledge and professional development. We want you to succeed and be happy.
Competitive Pay
Grip offers an industry leading salary based on individual work experience and your work location.
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